Warranty and Returns

PLEASE READ ALL WARRANTY, RETURN, AND REFUND POLICIES PRIOR TO ORDERING.
BY PLACING YOUR ORDER EITHER ONLINE OR OVER THE PHONE, YOU AGREE TO THESE TERMS AND POLICIES.

Warranty

Effective for Purchases on or after 1/1/2025

Toytec Lifts, LLC provides a Three Year/30,000 Mile Warranty on Toytec branded suspension products. Warranty coverage applies to the original purchaser of Toytec branded products against manufacturer defects. Due to the nature of suspension components, some products are subject to normal wear and tear and therefore the warranty does not apply to those items. Shock absorbers, coil springs, leaf springs, bushings, seals, hoses, valves, ball and heim joints are all considered wearable items and do not fall under this coverage.

• All warranty submissions must be submitted to support@toyteclifts.com with an original invoice and customer contact information.
• Warranty replacement parts do not carry additional warranty coverage. All warranties begin from the original purchase date.
• This warranty does not cover finish, corrosion, alterations, modifications, incorrect installation, or use on unintended vehicles.
• Labor, removal, replacement, and shipping costs are not covered. The purchaser is responsible for these costs.
• Toytec Lifts reserves the right to make final warranty decisions.
• This warranty is only valid for the original purchaser and is not transferable.
• Coverage ends at 3 years or 30,000 miles, whichever comes first.

For questions concerning warranty viability, contact support@toyteclifts.com.

Warranty Exclusions

This Limited Warranty does not apply to:

1. Improperly installed products or installations not performed by a qualified, licensed mechanic.
2. Modified, misused, or accident-damaged products.
3. Products installed on vehicles exceeding the manufacturer’s GVWR.
4. Products used in rallying, racing, or commercial purposes.
5. Products sold outside the U.S. and Canada.

IMPORTANT WARNING! Limitation of Liability

• Lifting components raise the vehicle’s center of gravity, increasing rollover risk.
• Installers and users must follow all instructions and warnings carefully.
• The user accepts all liability for modifying their suspension system.
• Aftermarket components require more frequent maintenance than OEM parts.
• Toytec Lifts is not liable for property damage, injury, or death resulting from use or misuse.
• Toytec Lifts is not liable for direct, indirect, incidental, or consequential damages.

Non-Toytec Branded Products

Products not branded by Toytec Lifts may or may not be covered by the original manufacturer’s warranty. Toytec Lifts cannot provide warranty coverage for non-Toytec branded items. Customers should check the manufacturer’s website for warranty details on these products.

PLACING ORDERS AND PAYMENT POLICIES

• We accept all major credit card companies- Visa, American Express, Discover, and MasterCard.
• All gift cards issued by a major Credit Card Company must be registered to your actual shipping address or our system will not accept them.
• Please make sure your current billing/shipping address is current with your Credit Card Company or bank prior to ordering with us. If the incorrect billing address is entered while checking out, our system will decline the transaction. Your bank may place a hold on these funds even though our system declined the order.

FRAUD

• We have many procedures in place to help protect you and ourselves against fraud. Toytec Lifts does not keep any credit card info on file at any time. We also work closely with local and international law enforcement agencies to help prosecute all fraud cases. ALL FRAUD CASES WILL BE PROSECUTED TO THEIR LEGAL LIMITS.
• Some orders may be delayed if fraud is suspected, and you may be asked to provide additional information and/or proof of identification.

CANCELLED or CHANGED ORDERS

• To request an order change or cancellation, you must email your request to support@toyteclifts.com
• Orders that are cancelled after they are processed and packaged for shipment will be charged a 15% restocking fee.
• All orders changed after packaging has been processed will be subject to additional shipping costs and/or processed as a new order.
• Any order changed after shipped status will require the purchaser to return the product(s) back to Toytec Lifts LLC at your return shipping costs.
• Packages that are refused at the time of delivery will be charged a 15% restocking fee and all return shipping fees will be deducted from return credit.
• By clicking the confirm order button you are authorizing the above total to be billed to your card and the sale is final, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.

RETURNS / REFUNDS

• Toytec Lifts does accept returns on products within 30 days of the original purchase date, however, the following return policy will apply to any product ordered from us.

Initiating the return

• Before returning a product, you must email support@toyteclifts.com and request a Return Authorization (RA) number. We will not accept back any products without an accompanying RA number.
• Please be as detailed as possible regarding the reason you are returning your products. If possible please have your part numbers and order number available to assist our salespeople in giving you an RA number.
• RA numbers can only be generated within 30 days of the original purchase date. Products must be received back to our warehouse within 45 days of original purchase date.
• The products you are returning must be in new, uninstalled, and resaleable condition. We will not give any credit for any part that we do not deem to be in new condition.
• Special order items are not returnable. (For example but not limited to: bumpers, sliders, skid plates, custom powdercoated items)

Shipping your products back to us

• When shipping your products back to Toytec Lifts, you may use any carrier you choose.  Please note that Toytec Lifts will not be responsible for any returns lost in transit, damaged in shipment, or any return that does not have a signed Proof of Delivery. We strongly urge you to use a carrier that offers package tracking.
• Please be sure to package your products carefully to insure that they are not damaged or disfigured during transit. Please be sure to clearly write your RA number on the outside of the box where it can be easily seen.  This will insure your return is processed in the fastest possible fashion.  
• Toytec Lifts is not responsible for shipping costs on returns


Send your return to this address:

Toytec Lifts
6765 Franklin St
Denver, CO 80229
 
• If any parts come back damaged in shipment, you are solely responsible for filing claims for the damage and/or shipping costs associated with returning the parts back to you. We will not accept or give any credit for parts that are not returned to us in new condition.
• Any parts that come back damaged, installed, or deemed to not be in new condition will not be accepted. Products damaged during the return ship process back to Toytec Lifts are the full responsibility of you and the shipping company in which you choose. You will be responsible for the shipping costs associated with returning the parts back to you if you desire to do so. If parts have not been picked up within 30 days of Toytec Lifts receiving them, you will forfeit any items.

Receiving your refund

• Toytec Lifts tries to process all returns within 48 hours of receiving your return.
• ALL refunds carry a minimum restocking fee of 15% from the original purchase price.
• All returned items must be unused, non-installed, new, and in saleable condition.
• Any and all shipping and handling fees are not refundable.
• If you are returning your product for a refund please allow up to 10 business days for the credit to appear on your account.
• Refunds will only be credited to the original purchaser and the original payment method (Credit Card, PayPal, etc.)

SHIPPING

• We try our best to ship orders within 48 business hours. Most in stock parts ship the same day if the order is placed before 2PM MST.
• Toytec Lifts will make NO guarantees on delivery date or shipping date regardless of shipping method selected. All shipping times do not include the day of the shipment, holidays, or weekends. Our business hours are Mon-Fri, 8am-5pm MST

• Some parts may ship from other warehouses.  We will fulfill your order in the order it was placed. We may also partially fulfill your order as we receive parts, but please know we will complete your order once we do receive everything.

• Some or all packages we ship may require a signature at the time of delivery. FedEx will make 3 attempts to deliver your package. If on the 3rd attempt no one is available to sign for the package, it will be returned to us. You will be responsible for all return shipping to Toytec Lifts and any charges to re-ship the package back to you.
• Any missing, damaged, or incorrect parts must be reported within 5 business days of receiving your shipment.
• DO NOT SCHEDULE INSTALL APPOINTMENTS UNTIL YOU RECEIVE THE PACKAGES, INSPECT COMPONENTS, AND VERIFY EVERYTHING YOU NEED IS IN THE BOXES. This will ensure that inadvertent shipping delays (severe weather, missing or misdirected packages, damage during shipping, etc.) do not lead to missing appointments. 

 

 

New Car Warranty Information

FEARS: 
You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at an automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is completely false. FACT:
Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.

THE TRUTH:
Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes which provide further protections for vehicle owners. In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative. Remember, your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.

VEHICLE DEALERS OBLIGATIONS: 
Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work. An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision. Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.

YOUR RIGHTS: 
Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty. Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128.This is the actual language of the act: No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:

1.  The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2.  The Commission finds that such a waiver is in the public interest. The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.

MAGNUSON MOSS WARRANTY ACT

US Code - Title 15, Chapter 50, Sections 2301-2312Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)) . For best results, consider working with performance-oriented dealerships with a proven history of working with customers. If your vehicle manufacturer fails to honor emission/warranty claims, contact EPA at (202) 260-2080 or www.epa.gov.  If federal warranty protection is denied, contact the FTC at (202) 326-3128 or www.ftc.gov.